Privacy Policy
Last updated: October 7, 2026
PlasticPartsCustom respects your privacy. This Privacy Policy explains how we collect, use, protect, and handle information submitted through our website, contact forms, quote requests, and file-upload workflows for custom plastic CNC machining projects.
Who We Are
Our website address is https://plasticpartscustom.com/. PlasticPartsCustom provides custom CNC machining, material selection support, and manufacturing services for engineering plastic parts.
Information We Collect
When you contact us or request a quote, we may collect your name, company name, email address, phone number, country or region, project requirements, expected quantity, material preferences, delivery requirements, and any message you submit.
If you upload or send technical files, we may receive drawings, STEP/STP files, PDF drawings, CAD files, specifications, tolerance notes, material requirements, surface finish requirements, and other project-related documents. These files are used only to review manufacturability, prepare quotations, communicate technical questions, and support production if you place an order.
How We Use Your Information
- To respond to inquiries and quote requests.
- To evaluate drawings, materials, tolerances, and manufacturing feasibility.
- To communicate about pricing, lead time, technical questions, samples, and orders.
- To improve our website, content, customer service, and quote process.
- To protect our website from spam, abuse, unauthorized access, and security risks.
- To keep business records related to quotations, orders, shipping, quality control, and customer communication.
We do not sell your personal information, drawings, or project files.
Cookies and Analytics
Our website may use cookies or similar technologies to keep the website working properly, understand visitor behavior, improve page performance, and protect forms from spam or abuse. You can control or delete cookies through your browser settings. Some website functions may not work correctly if cookies are disabled.
Third-Party Services
We may use trusted third-party service providers for website hosting, security, analytics, form handling, email delivery, file storage, spam prevention, and website performance. These providers may process limited information only as needed to provide their services to us.
If you click links to third-party websites, their own privacy policies apply. We are not responsible for the privacy practices of external websites.
How Long We Keep Information
We keep inquiry records, quote files, drawings, and project communication only as long as reasonably necessary for business, quality, technical, legal, and customer-service purposes. If a quote does not become an order, we may still retain limited records so we can answer follow-up questions, avoid duplicate work, and understand previous project discussions.
Data Security
We use reasonable administrative, technical, and organizational measures to protect submitted information and project files. However, no internet transmission or storage system can be guaranteed to be completely secure. Please avoid submitting information that is not necessary for quotation or manufacturing review.
Confidential Drawings and Project Files
We understand that drawings, CAD files, and product specifications may contain confidential business or engineering information. We use project files to review and manufacture your requested parts. If your project requires a non-disclosure agreement, please tell us before sending sensitive documents.
International Inquiries
Customers may contact us from different countries or regions. By submitting information through our website, you understand that your information may be processed for quotation, communication, and production support across the systems and service providers we use to operate our business.
Your Choices and Rights
You may contact us to request access to, correction of, or deletion of personal information you have submitted to us, subject to business record, legal, security, and order-processing requirements. You may also ask us to stop using your information for non-essential communication.
Children’s Privacy
Our website and services are intended for business and professional use. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, or business practices. The updated date at the top of this page shows when the policy was last revised.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us through our contact page.